Policies
Minimum Order
Please note that Bad Ass Gear is a wholesale website. As such, we require a minimum order of C$250.00 before taxes and shipping charges. You will not be able to checkout unless your order reaches our minimum.
Discounts
Your invoice (before tax and shipping) will automatically be discounted by the following percentage:
Over C$750.00 a discount of 5% will be applied
Over C$1200.00 a discount of 10% will be applied
Order Processing
Soon after you place your order with us, we will respond with a confirmation including the amount for shipping. We endeavour to indicate our current stock availability on the site. Once payment is received we will ship your order within 1 to 5 business days and will confirm shipment with a tracking number.
Returns
You may return items for refund or exchange, provided it's within 7 days of delivery and the product is new and in original packaging. You are responsible for the cost of return shipping, and the cost for us to ship your replacement. Please contact us for a Return Shipping Authorization before shipping back any goods.
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Payments
You can pay for your order by one of the following methods:
Credit or Debit Card
Paypal
Money Order or Business Cheque by snailmail
Western Union
Bank Transfer or E-Transfer
We require payment before your order is shipped.
Sales Tax
All Canadian orders are subject to GST plus the relevant provincial sales tax. If you or your business are HST exempt for any reason, please inform us and your invoice will be adjusted accordingly.
Privacy
At BAG your privacy is of the utmost importance to us. We retain your registration information only to assist in the processing of your orders. We do not keep any financial information such as credit card or debit details. We assure you that your information will not be shared with others.
Order Tracking
Please login to your account, to view your orders and check the delivery status.
Drop Shipping
We will drop ship to a third party. Your return address will show on the package and there will be no invoice or other way of detecting that the shipment came from BAG. Just use the ship to address as your customer and the bill to address as your own. We understand how sensitive an issue this is, so an email reminder to avoid confusion might also be a good idea.